Privacy Policy

Tri-Gig, Inc. is a Delaware C-corporation that operates the Tri-Gig platform — an operating system for professional services businesses. When this policy refers to "Tri-Gig", "we", "us", or "our", it means Tri-Gig, Inc.

If you have questions about this policy, contact us at hello@trigig.com.

Information you provide directly:

• Account information — name, email address, password
• Profile and portfolio information
• Workspace, department, and project data
• Client information you add to your workspace
• Messages, files, and documents uploaded to the platform
• Billing information — processed by Stripe, not stored by Tri-Gig directly
• Contact form submissions
• Email list signups

Information collected automatically:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the platform
• Referring URLs
• Cookies and similar tracking technologies (see Section 6)

• To create and manage your account
• To provide the Tri-Gig platform and all its features
• To process payments and manage subscriptions via Stripe
• To send transactional emails — account confirmations, invoices, security alerts
• To send product updates and announcements if you have opted in
• To power Trig, our AI admin feature, which processes workspace data to generate responses and suggestions
• To improve the platform based on usage patterns
• To respond to support requests and contact form submissions
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations

Tri-Gig uses the following third-party providers to operate the platform. Each provider has their own privacy policy governing their data practices.

Tri-Gig operates a workspace model where your business data — projects, clients, messages, files, and billing — is stored within your workspace. The following applies to this data:

• You retain full ownership of all data you create in your workspace
• Tri-Gig does not sell, share, or use your workspace data for advertising
• Client data you add to your workspace is handled with the same protections as your own data
• Tri-Gig staff do not access workspace data except when required to provide support and only with your permission
• When you invite clients to project dashboards, they can only see what you explicitly share with them
• When your subscription ends, your data is retained for 90 days before deletion to allow for export

Tri-Gig uses cookies and similar technologies to operate the platform.

You can control cookies through your browser settings. Disabling essential cookies will prevent you from using the platform.

We use industry-standard security practices to protect your data including encrypted connections (HTTPS/TLS), hashed passwords, row-level security on all database tables, and API key authentication for integrations.

No system is 100% secure. If you discover a security vulnerability please contact us immediately at hello@trigig.com.

• Active account data is retained for as long as your account is active
• When you delete your account, personal data is removed within 30 days
• Workspace data is retained for 90 days after subscription ends to allow for export
• Billing records may be retained longer as required by law
• Anonymized usage data may be retained indefinitely for platform improvement

Depending on where you are located you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate personal data
• Deletion — request deletion of your personal data
• Portability — request your data in a portable format
• Opt-out of marketing emails at any time via the unsubscribe link

California residents have additional rights under CCPA including the right to know what personal information is collected and the right to opt out of the sale of personal information. Tri-Gig does not sell personal information.

To exercise any of these rights contact us at hello@trigig.com.

Tri-Gig is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information please contact us immediately.

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of the platform after changes constitutes acceptance of the updated policy.