Privacy Policy

Tri-Gig, Inc. is a Delaware C-corporation that operates the Tri-Gig platform — an operating system for professional services businesses. When this policy refers to "Tri-Gig", "we", "us", or "our", it means Tri-Gig, Inc.

If you have questions about this policy, contact us at support@trigig.com.

Information you provide directly:

• Account information — name, email address, password
• Profile and portfolio information
• Workspace, department, and project data
• Client information you add to your workspace
• Messages, files, and documents uploaded to the platform
• Billing information — processed by Stripe, not stored by Tri-Gig directly
• Photos you choose to upload from your phone, such as a profile picture. The Tri-Gig mobile apps only use your camera or photo library when you choose to
• Contact form submissions
• Email list signups

Information collected automatically:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the platform
• Referring URLs
• Cookies and similar tracking technologies (see Section 7)

• To create and manage your account
• To provide the Tri-Gig platform and all its features
• To process payments and manage subscriptions via Stripe
• To send transactional emails — account confirmations, invoices, security alerts
• To send product updates and announcements if you have opted in
• To power Trig, our AI admin feature, which processes workspace data to generate responses and suggestions
• To improve the platform based on usage patterns
• To respond to support requests and contact form submissions
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations

Tri-Gig uses the following third-party providers to operate the platform. Each provider has their own privacy policy governing their data practices.

A workspace owner or admin can connect the business's own accounts with other services. Tri-Gig connects only when they choose to, asks for only the access a feature needs, and they can disconnect at any time from Settings, Integrations, or from the other service.

• Google Calendar and Google Drive: events you create in Tri-Gig go onto your calendar, free and busy times are read to suggest meeting times, and files you choose are saved to your Drive
• Slack: notifications post to the channel your workspace chooses
• Stripe (your business's own account): lets your business take payments from its clients. Those payments go directly to your Stripe account; Tri-Gig does not take, hold or move that money
• QuickBooks Online (Intuit): Tri-Gig creates and updates customers and invoices in your QuickBooks company, reads the status of the invoices and payments it is tracking so they show in Tri-Gig, and reads your company name. Tri-Gig does not access bank feeds, payroll or other accounting data

Data from connected accounts is used only to provide the features you turned on. Tri-Gig does not sell it, use it for advertising, or use it to train AI models. Access tokens are encrypted at rest and are never shown to anyone, including Tri-Gig staff. Disconnecting deletes the stored access. Records already created in the other service, such as an invoice in your QuickBooks, stay there because they are yours. Tri-Gig keeps a note of which of its records match which records in the other service, only so reconnecting does not create duplicates, and deletes it on request or with your workspace.

Tri-Gig's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Tri-Gig operates a workspace model where your business data — projects, clients, messages, files, and billing — is stored within your workspace. The following applies to this data:

• You retain full ownership of all data you create in your workspace
• Tri-Gig does not sell, share, or use your workspace data for advertising
• Client data you add to your workspace is handled with the same protections as your own data
• Tri-Gig staff do not access workspace data except when required to provide support and only with your permission
• When you invite clients to project dashboards, they can only see what you explicitly share with them
• When your subscription ends, your data is kept for 30 days so you can export it, then deleted

Tri-Gig uses cookies and similar technologies to operate the platform.

You can control cookies through your browser settings. Disabling essential cookies will prevent you from using the platform.

We use industry-standard security practices to protect your data including encrypted connections (HTTPS/TLS), hashed passwords, row-level security on all database tables, and API key authentication for integrations.

No system is 100% secure. If you discover a security vulnerability please contact us immediately at support@trigig.com.

• Active account data is retained for as long as your account is active
• When you delete your account, personal data is removed within 30 days
• Workspace data is kept for 30 days after a subscription ends so you can export it, then deleted
• Billing records may be retained longer as required by law
• Anonymized usage data may be retained indefinitely for platform improvement

Depending on where you are located you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate personal data
• Deletion — request deletion of your personal data
• Portability — request your data in a portable format
• Opt-out of marketing emails at any time via the unsubscribe link

California residents have additional rights under CCPA including the right to know what personal information is collected and the right to opt out of the sale of personal information. Tri-Gig does not sell personal information.

To exercise any of these rights contact us at support@trigig.com.

Tri-Gig is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information please contact us immediately.

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of the platform after changes constitutes acceptance of the updated policy.