Terms of Service

By accessing or using the Tri-Gig platform ("the Platform") you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree you may not use the Platform.

These Terms constitute a binding agreement between you and Tri-Gig, Inc., a Delaware C-corporation. If you are using the Platform on behalf of a business, you represent that you have authority to bind that business to these Terms.

Tri-Gig is an operating system for professional services businesses. The Platform includes workspaces, project management, client dashboards, billing tools, team collaboration, AI-powered administration (Trig), automation workflows, and business development tools.

Features and functionality may change over time. We will make reasonable efforts to notify users of material changes.

• You must be at least 18 years old to create an account
• You are responsible for maintaining the security of your account credentials
• You are responsible for all activity that occurs under your account
• You must provide accurate and complete information when creating your account
• You may not share your account credentials with others

Paid plans provide access to one workspace with the features and limits described on our pricing page. The following applies to workspace use:

• The paid plans are Solo, Starter and Pro. Enterprise is arranged separately by agreement
• Each paid plan includes one workspace — more than one workspace under one agreement is available on Enterprise
• Plans differ by the number of people on your team, the file space included, and the number of Trig conversations included each month. Departments are included on Starter and Pro
• Solo is for the account owner alone. Starter includes up to 10 teammates besides the owner, and Pro up to 25
• There is no limit on the number of projects, customers or other records you keep
• The people you invite to your portals, such as your clients and customers, are not counted as teammates and do not change what you pay
• Seat packs add five people and 250 Trig conversations a month and may be added to any paid plan. Other add-ons are described on the pricing page
• If your subscription ends, your workspace closes at once. Its data is kept for 30 days so you can export it or start the subscription again; after 30 days it is deleted for good

Trig is an AI admin assistant powered by Anthropic's Claude API and included with all paid plans. By using Trig you acknowledge and agree:

• Trig's responses are AI-generated and may contain errors or inaccuracies
• Trig is not a substitute for professional legal, financial, or business advice
• You are responsible for reviewing and verifying anything Trig generates before acting on it
• Messages sent to Trig are processed by Anthropic's API — see our Privacy Policy for details
• Tri-Gig makes no guarantee about the accuracy, completeness, or fitness of Trig's output
• Message limits apply per plan and reset monthly — unused messages do not roll over

Tri-Gig facilitates the management of your relationships with your clients. The following applies:

• Your clients and client relationships belong entirely to you — Tri-Gig has no claim over them
• You are responsible for obtaining appropriate consent from clients you add to your workspace
• You are responsible for the accuracy of client-facing content and communications sent through the Platform
• Tri-Gig is not a party to any contract or agreement between you and your clients
• Client access to project dashboards is controlled entirely by you

Paid subscriptions are billed on a recurring monthly or annual basis.

• Subscriptions renew automatically unless cancelled before the renewal date
• Annual plans are billed upfront for the full year at a 20% discount
• You may cancel at any time — cancellation takes effect at the end of the current billing period
• No refunds are issued for partial billing periods. An add-on removed part-way through a billing period is credited for the unused part
• Seat packs and other add-ons are billed on the same monthly or annual cycle as your plan, and may be added or removed independently of it
• We reserve the right to change pricing with 30 days notice to active subscribers
• Payment processing is handled by Stripe — your payment information is subject to Stripe's terms
• Failed payments may result in suspension of workspace access

You retain full ownership of all content you create in the Platform including projects, files, messages, client data, and workspace content.

By using the Platform you grant Tri-Gig a limited, non-exclusive license to host, store, transmit, and display your content solely as necessary to provide the Platform to you. This license ends when you delete the content or close your account.

You are responsible for ensuring you have the right to upload and share any content you add to the Platform.

You agree not to use the Platform to:

• Violate any applicable law or regulation
• Infringe the intellectual property rights of others
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to any part of the Platform
• Interfere with or disrupt the Platform or its infrastructure
• Use the Platform to send unsolicited commercial messages
• Impersonate any person or entity
• Collect data about other users without their consent

Automation Studio allows you to build rules that take actions on your behalf, including actions in third-party tools you connect. By using Automation Studio you agree:

• You are responsible for the automations you build and their effects
• Tri-Gig is not liable for errors, unintended actions, or data loss caused by your automations
• You are responsible for complying with the terms of any third-party tools you connect
• There is no monthly limit on how often your automation rules run on any paid plan

You can connect your own accounts with other services, such as Google, Slack, Stripe and QuickBooks Online. By connecting one you agree:

• You authorize Tri-Gig to access that account on your behalf, only as needed for the features you use, until you disconnect it
• Payments from your clients are processed by your own provider account (for example your Stripe or QuickBooks account). Tri-Gig is not a party to those transactions and does not take, hold or transfer those funds
• You are responsible for refunds, chargebacks, fees, taxes and disputes between you, your clients and your provider
• Your use of each service is governed by that provider's own terms, and you are responsible for complying with them
• Tri-Gig is not responsible for the availability or accuracy of third-party services, and may change or discontinue an integration
• Disconnecting stops Tri-Gig's access but does not delete records already created in the other service
• Google, Slack, Stripe, QuickBooks and Intuit are trademarks of their owners. Tri-Gig is not affiliated with or endorsed by them

Either party may terminate these Terms at any time.

• You may close your account at any time from your account settings
• We may suspend or terminate your access if you violate these Terms
• We may suspend access for non-payment after reasonable notice
• Upon termination, your right to use the Platform ends immediately
• Your data is kept for 30 days after termination so you can export it, then deleted for good

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. Tri-Gig does not warrant that the Platform will be uninterrupted, error-free, or free of harmful components. We do not warrant the accuracy or reliability of any content on the Platform including AI-generated content from Trig.

To the maximum extent permitted by applicable law, Tri-Gig, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, data, or business opportunities.

Our total liability to you for any claims arising under these Terms shall not exceed the amount you paid to Tri-Gig in the 12 months preceding the claim.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Delaware.

We may update these Terms from time to time. We will notify registered users of material changes by email at least 14 days before they take effect. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

If you have questions about these Terms contact us at support@trigig.com.